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Terms & Conditions of
Access
Please read these terms and conditions carefully.
THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF
THIS WEBSITE AND THE SERVICES PROVIDED HEREIN BY ETIQA AND ITS
SUBSIDIARIES. BY ACCESSING ANY PAGE OF THIS WEBSITE AND/OR USING THE
SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT
LIMITATION OR QUALIFICATION.
IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE IMMEDIATELY
DISCONTINUE YOUR ACCESS TO THIS WEBSITE AND/OR USE OF THE SERVICES.
General
The term "Etiqa" as used in these terms and conditions refers to Etiqa.
The term "the Etiqa" refers to Etiqa and its subsidiaries, either
individually and/or collectively as the context requires.
All products and services of the Etiqa and its partners herein provided
are subject to the terms and conditions of the applicable agreements
governing their use. These terms and conditions are meant to regulate
your access to this website and they are to be read together with the
applicable terms and conditions governing any transaction(s), product(s)
and/or service(s) provided in this website. In the event of conflict
between these terms and conditions and the terms and conditions
governing the relevant transaction(s), product(s) and/or service(s)
provided herein, the latter will prevail.
The information, material, functions and content provided in the pages
of the website may be changed from time to time with or without notice
at Etiqa's absolute discretion. Your continued access or use of the
website and/or the services provided herein subsequent to any such
change will be deemed as your acceptance to those changes.
Disclaimer
This website and all
campaigns included are own by etiqa consultant on behalf of eTiQa
Insurance Company's.All claims and affiliate program does not effect the
Company as provider.
The materials and information in this website, including but not limited
to services, products, information, data, text, graphics, audio, video,
links or other items, are provided by the Etiqa on an "as is" and "as
available" basis. References to material and information contained in
the website include such material and information provided by third
parties.
The Etiqa does not make any express or implied warranties,
representations or endorsements including but not limited to any
warranties of title, non-infringement, merchantability, usefulness,
operation, completeness, currentness, accuracy, satisfactory quality,
reliability, fitness for a particular purpose in respect of the website,
the material, information and/or functions therein and expressly
disclaims liability for errors and omissions in such materials,
information and/or functions. Without derogation of the above and/or the
terms and conditions of the applicable agreements governing all the
products and services of the Etiqa, reasonable measures will be taken by
the Etiqa to ensure the accuracy and validity of all information
relating to transactions and products of Etiqa which originate
exclusively from Etiqa.
Further the Etiqa does not warrant or represent that access to the whole
or part(s) of this website, the materials, information and/or functions
contained therein will be provided uninterrupted or free from errors or
that any identified defect will be corrected, or that there will be no
delays, failures, errors or loss of transmitted information, that no
viruses or other contaminating or destructive properties will be
transmitted or that no damage will occur to your computer system.
The materials, information and functions provided in this website shall
not under any circumstances be considered or construed as an offer or
solicitation to sell, buy, give, take, issue, allot or transfer, or as
the giving of any advice in respect of shares, stocks, bonds, notes,
interests, unit trusts, mutual funds or other securities, investments,
loans, advances, credits or deposits in any jurisdiction.
You shall be responsible to evaluate the quality, adequacy,
completeness, currentness and usefulness of all services, content,
advice, opinions and other information obtained or accessible through
the website; further you should seek professional advice at all times
and obtain independent verification of the materials and information
provided herein prior to making any investment, business or commercial
decision based on any such materials or information.
Links
Links from or to websites outside this website are meant for convenience
only. Such linked websites are owned and operated by third parties and
as such are not under the control of the Etiqa. Therefore the Etiqa
shall not be responsible and makes no warranties in respect of the
contents of those websites, the third parties named therein or their
products and services. Furthermore, the links provided in this website
shall not be considered an endorsement or verification or approval of
such linked websites or the contents therein. Linking to any other site
is at your sole risk and the Etiqa will not be responsible or liable for
any damages in connection with linking. It is advisable for you to read
the privacy policy statements (if any) of any websites which are linked
to this website.
Copyright
Unless otherwise indicated, the copyright in this website and its
contents, including but not limited to the text, images, graphics, sound
files, animation files, video files, and their arrangement, are the
property of the Etiqa, and are protected by applicable Malaysian and
international copyright laws. No part or parts of this website may be
modified, copied, distributed, retransmitted, broadcast, displayed,
performed, reproduced, published, licensed, transferred, sold or
commercially dealt with in any manner without the express prior written
consent of the Etiqa.
You also may not, without the Etiqa's expressed prior written consent,
insert a link to this website on any other website, frame or "mirror"
any material contained on this website on any other server.
Any such unauthorised reproduction, retransmission or other copying or
modification of any of the contents of the Etiqa's website may be in
breach of statutory or common law rights which could be the subject of
legal action.
The Etiqa disclaims all liability which may arise from any unauthorised
reproduction or use of the contents of this Etiqa's website.
Trademarks
All trademarks, service marks, and logos displayed in this website are
the property of the Etiqa and/or their respective third party
proprietors as identified in the website.
Unless the prior written consent of the Etiqa or the relevant third
party proprietor of any of the trademarks, service marks or logos
appearing on the website has been obtained, no license or right is
granted to any party accessing this website to use, download, reproduce,
copy or modify such trademarks, services marks or logos. Similarly,
unless the prior written consent of the Etiqa or the relevant proprietor
has been obtained, no such trademark, service mark or logo may be used
as a link or to mark any link to the Etiqa's website or any other site.
Exclusion of Liability
The Etiqa and/or its partners herein shall in no event be liable for any
loss or damages howsoever arising whether in contract, tort, negligence,
strict liability or any other basis, including without limitation,
direct or indirect, special, incidental, consequential or punitive
damages, or loss profits or savings arising in connection with your
access or use or the inability to access or use this website (or any
third party link to or from the Etiqa's website), reliance on the
information contained in the website, any technical, hardware or
software failure of any kind, the interruption, error, omission, delay
in operation, computer viruses, or otherwise.
This exclusion clause shall take effect to the fullest extent permitted
by law.
Indemnity
You hereby irrevocably agree to indemnify and keep indemnified the Etiqa
from all liabilities, claims, losses and expenses, including any legal
fees that may be incurred by the Etiqa in connection with or arising
from (1) your use or misuse of this website and the services provided
herein, or (2) your breach of these terms and conditions howsoever
occasioned, or (3) any intellectual property right or proprietary right
infringement claim made by a third party against the Etiqa in connection
with your use of this website.
Termination
The Etiqa reserves the right to terminate and/or suspend your access to
this website and/or your use of this website at any time, for any
reason. In particular, and without limitation, the Etiqa may terminate
and/or suspend your access should you violate any of these terms and
conditions, or violate the rights of the Etiqa, of any other user, or of
any third party.
Miscellaneous
The failure of the Etiqa to exercise or enforce any right or provision
of these terms and conditions shall not constitute a waiver of such
right or provision.
If any part of these terms and conditions is determined to be invalid or
unenforceable pursuant to applicable law, then the invalid and
unenforceable provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the
original provision and the remainder of the other provisions of the
terms and conditions shall continue in full force and effect.
Any rights not expressly granted herein are reserved.
Law and Jurisdiction
These terms and conditions are governed by and are to be construed in
accordance with the laws of Malaysia. By accessing this website and/or
using the services provided herein by the Etiqa, you hereby consent to
the exclusive jurisdiction of the Malaysian courts in Kuala Lumpur,
Malaysia in all disputes arising out of or relating to the use of this
website.
The Etiqa makes no representation that the materials, information,
functions and/or services provided on this website are appropriate or
available for use in jurisdictions other than Malaysia.
Security Statement, Privacy Policy & Client Charter
Security Statement
The Etiqa is highly committed to ensuring that all transactions
performed through our online financial service are secure, safe and
confidential. For this purpose, we have put in place privacy protection
control systems designed to ensure the highest security standards and
confidentiality.
Security Tips
- Username and
Password
- Information
Protection
- Data
Confidentiality and Data Integrity
- Systems
Security and Monitoring
- Computer Virus
Protection
- Updating Your
Browser
Username and
Password
To prevent unauthorised access to our online financial services, every
customer is required to select a username and an alphanumeric password,
which are the access key to your financial information. The username
must be between 6 to 16 characters and the alphanumeric password must be
between 8 to 12 characters. Your password must include both alphabets
and numbers but you may also use special characters (e.g. & * $) except
spaces.
The username and alphanumeric password are case sensitive. For example,
if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will
not be able to login (the "b" must be uppercase).
To ensure the integrity of your username and password, you are advised
to do the following:
- Do not choose a
password that others can easily guess.
- Do not use
simple words, your name, birth date, telephone number or names
listed in standard dictionary.
- Memorize your
password and do not write it down.
- Passwords or
PINs should be used when accessing an online account to protect your
personal information.
- Sharing your
password or PIN with another person is the same as giving that
individual authority to use your name in a transaction. It should
not be disclosed even if requested by an authorized Etiqa Officer.
- Change your
password frequently.
To create a password,
you can use the following options:
- Use a
combination of unrelated words and numbers E.g. tiger63rain
- Use grossly
misspelled or mistyped words E.g. sinaran_07 —› slnalam_07
- Use both upper
and lower case characters E.g. funnysad2b —› fuNNySAD2B
- Use a line of
lyrics or poem E.g. "A thousand sad reasons for a broken heart" —›
1Ksrfabh
- Don't copy any
of these examples!
Tips to remember your
password:
- Login and
logout many times to practice using your password.
- Learn your
password, just as you learn any other unfamiliar stuff you have to
memorise.
- Learn to care
about your passwords. Think about why they are important. Think
about the consequences of forgetting your password.
- Use whatever
memory tricks that help you. For example, you can personally make
acronyms that represent events and dates, such as I lived in Pulau
Pinang for 12 years —› iliPPf12y (Don't copy this example!)
- If you
absolutely need to write down your password, make sure that anyone
seeing it or finding it cannot determine what it is. Make sure that
it is unrecognisable and cannot be associated with your
account/username.
Information
Protection
We take considerable effort to ensure a safe and secure online
experience, but we do not have control over the computer you use to
access Etiqa. As an added security feature, we have incorporated an
automatic log out function if no activity is detected after a preset
time limit.
However, you must ensure that your computer does not provide anyone
opportunity to gain access to your account information:
- Ensure no one
has access to your computer or records your online activities.
- Always log out
of Etiqa immediately after completing transactions and before
visiting other websites.
- Do not send any
information about your account via e-mail.
- Disable the
AutoComplete function on your browser to avoid automatic completion
of your ID when you type in User ID.
- To turn
AutoComplete "On" or "Off" in MS Internet Explorer browser:
- Click the
"Tools" menu to get the "Internet Options" function.
- Click "Internet
Options" to get the "Content" tab.
- From this tab,
click the "AutoComplete" button.
- Uncheck "User
names and passwords on forms".
More Security Tips
- Don't open
suspicious e-mail attachments.
- Avoid
downloading free programs. These may incorporate hacker-friendly
software.
- Download
security updates regularly.
- Don't use the
"remember password" function because this information can be easily
accessed by hackers.
- Clear your
cache (information stored in your computer memory) each time you log
out. Click "clear your cache" in the Etiqa logout page and follow
the step-by-step instructions.
Etiqa collects personal
information that you voluntarily provide on this Web site, which may
include your name, address, e-mail address, marital status, salary
range, number(s) of children, etc. We use this information to
communicate with you and to provide you with your requested service or
product. If you provide your consent at the time your personal
information is collected via this Web site, we may also provide you with
information, special offers, and promotions. Furthermore, we may store
some or all of that personal information and use it for marketing
research and marketing purposes. We maintain your data for as long as
you are a customer of the Etiqa.
Data Confidentiality and Data Integrity
To ensure data confidentiality and integrity, all information
transmitted over the Internet is encrypted using the 128-bit Secure
Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is
a secure way of transferring information between two computers on the
Internet using encryption. Strong end to end encryption is also adopted
within the bank's computer networks and resources.
Click seal to
view certificate Etiqa is WebTrust certified. This certifies our
compliance with leading international security standards and Best
Practices, as well as our commitment to maintaining a secure
environment. WebTrust is an independent corporation that monitors and
tests our facilities to assure that we maintain the highest and most
current standards in Internet information security and exchange.
Systems Security and Monitoring
The Etiqa has adopted a combination of the following systems security
and monitoring measures for online transactions:
- Firewall
systems, strong data encryption, anti-virus protection and
round-the-clock security surveillance systems to detect and prevent
any form of illegitimate activities on our network systems.
- Regular
security reviews of our systems by our internal System Auditor as
well as external security experts.
- When you have a
broadband connected to the Internet (always-on connection), consider
installing a personal firewall. At a minimum, power-off your PC when
not in use.
- We also take
every effort in ensuring collaboration with major
vendors/manufacturers to keep abreast of information security
technology developments, for possible and future implementation.
Computer Virus
Protection
Computer viruses are real and once your computer is infected it can cost
you time, loss of information, repair expense, and aggravation. Make
sure your computer has an anti-virus protection program installed to
reduce the risk.
We recommend that you purchase a program that automatically upgrades
your virus protection on a recurring basis. If you currently have a
virus protection program on your computer without the automatic upgrade
feature, make sure you update your virus detection program at least
monthly and/or when you hear of a new virus to minimize your risk. You
can do this by visiting the Internet site of the company that provides
your software.
In addition we advise not to open attachments from others or open
diskettes unless you have absolute certainty that you can trust the
source, and then still be cautious. Whoever sent you that attachment or
gave you a diskette may not know that they have carried the virus to
you.
Updating Your Browser
An Internet browser allows access and the ability to navigate a myriad
of information and service resources on the Internet. Most computers
come with a browser already installed.
Always update your browser when new versions are released because they
often include new security features.
Check your browser for built-in safety features that you may or may not
elect to use.
You may access the latest security patches at the following URL:
http://www.microsoft.com/windows/ie/downloads/critical
It is a good practice to always check the site certificate before login.
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